No, your Credit or Debit information was not hacked, San Angelo City officials say.
There was an outage on Friday Feb. 6 disrupting online water payments. The city’s public information office reported Monday that the credit card company contracted for online payments was the target of a cybersecurity attack.
Officials stressed that this was not a data breach, and no credit or debit card information was compromised.
City officials clarified the issue did not involve InvoiceCloud, the platform the city uses for online water bill management.
Officials say customers using online credit or debit auto-pay will not incur late fees during this period.
Potential water shutoffs will also be suspended for those affected by the outage.
As of Monday Feb 9, there is no timeline for restoring online credit and debit card payment services. The city will provide updates as more information becomes available.
Currently accepted payment methods
IN PERSON
- Credit card, cash, or check at the City Hall Annex, 301 W. Beauregard Ave.
BY MAIL
City of San Angelo Utility Billing/Collections
P.O. Box 5820
San Angelo, TX 76902
DROP BOX
- Located on the south side of the City Hall Annex, 301 W. Beauregard Ave. Please use a check or money order. NO CASH!
BY TELEPHONE
- Call Customer Service at 325-657-4323 and select the payment option.
